Under the direction of the County Administrator the CIO is responsible for the overall management of the Information Technology (IT) Department. Serves as the chief operating officer of the IT Department with responsibility for developing standards, the County’s cyber security (including data protection of HIPAA, PCI-DSS, ePHI, sPII, etc.), strategic planning and execution, security/privacy policies, IT service delivery, website and social media management, project management, IT governance, local government IT collaboration, making recommendations about business process re-engineering, and maintenance of technology systems and services for all County business functions. The CIO is responsible for the day-to-day operations and future growth and transformation aspects of IT.
• Plans, organizes, and directs all aspects of departmental operations including personnel, budgeting, planning, and general administration. Develops and implements departmental policies, procedures, and regulations.
• Assesses department operations, staffing levels, facilities, and equipment. Analyzes budgetary and resource needs, makes recommendations for improvements, and implements changes. Monitors operational costs and makes recommendations for increasing efficiency.
• Prepares and presents annual budget requests, administers departmental budget, and ensures that the authorized budgetary and purchasing procedures are properly used.
• Assigns or delegates responsibility for assignment of work, directs personnel, evaluates performance of all employees and assures necessary training and professional development. Takes disciplinary action according to established procedures.
• Partners with the County Administrator, Technology Committee, and the Board of Commissioners in providing technology vision and upper-level decision making.
• Oversees the development of county-wide technology standards, governance processes, and performance metrics to ensure IT delivers value to the County. Meets with County departments to review needs regarding information technology, developing programs, and assists workflow mapping.
• Provides leadership in strategic planning and managing IT products and service development. Oversees the effective delivery of computer operations and production support, system and database administration, network operations, PC/desktop support, and customer service.
• Implements IT continuous-improvement programs, developing standards, security/privacy policies, and making recommendations about business process re-engineering. Studies and standardizes procedures to improve efficiency and productivity of operations.
• Identifies and implements best practices for optimizing infrastructure and operational costs, improving system performance, and ensuring service-level requirements are met. Stays current with developments in new technology. Oversees project management for IT projects including the integration of new technologies into the infrastructure.
• Manages IT resource requirements to ensure an appropriate balance between tactical and strategic demands. Directs teams of technical, professional and management staff in the successful fulfillment of IT service delivery commitments. Facilitates communications across IT groups, user, and customer communities.
• Works with customers, building strong relationships with senior management and elected officials and key stakeholders, driving innovation and differentiated IT strategies.
• Develops and manages strategic vendor right-sourcing and partnership relationships.
• Assists the County Administrator in the formulation of strategic and organizational planning. Recommends objectives and associated goals for various programs to achieve the most cost effective and efficient operation possible.
• Ensures that the Board’s direction is carried out and County policies, rules, regulations, and operations programs are property implemented.
• Keeps abreast of legislative and regulatory developments, new administrative techniques, and current issues through continued education and professional growth. Attends conferences, workshops, and seminars as appropriate.
• Performs other duties as directed.