The Executive Director/Administrator is responsible for the overall direction of the hospice services. He/she is responsible for the employment of qualified hospice personnel; is responsible for the provision of hospice services, directly, and the delegation to and coordination of hospice personnel evaluations; is responsible for establishing standards of care to comply with federal and state regulations and guidelines. The Executive Director/Administrator establishes, implements and evaluates goals and objectives for hospice services that meet and promote the standards of quality and contribute to the total organization and philosophy.
• Operational planning and budgeting.
• Ensuring organizational compliance with legal, regulatory and accreditation requirements.
• Monitoring business operations to insure financial stability.
• Evaluating hospice services and personnel using measurable outcomes and objectives.
• Conflict and compliant management and resolution.
• Establishing and maintaining effective channels of communication including integration or technology, as applicable.
• Ensuring hospice personnel stay current with clinical information and practices.
• Ensuring adequate and appropriate staffing.
• Staff development including orientation, in-service, continuing education, competency testing and quality assessment performance improvement.
• Ensuring that interdisciplinary care is provided.
• Ensuring supportive services are available to personnel.
• Insuring coordination with other departments, services and senior management, as appropriate.
• Ensuring staff and organization stay current on local and national hospice issues and trends.
• Ensuring that appropriate service policies and procedures are developed and implemented to accomplish identified outcomes.
• Directing staff in performance of their duties including admission, discharge, transfer, revocation, and provision of service to patients.
• Ensuring appropriate staff supervision during all service hours.
• Monitoring service utilization to ensure delivery of comprehensive care.
• Ensuring services provided by other agencies are authorized by hospice.
• Monitoring operational progress toward accomplishing operational and strategic goals.
• Ensuring appropriate data collection and regular, complete reports are received by the Board of Directors.
• Ensuring adequate space, equipment and supplies are available.
• Ensuring actionable objectives are derived from evaluation of hospice services and personnel.
• Ensuring that structure and systems promote interdisciplinary care.
• Ensuring collaboration with agencies and vendors for effective management of services.
• Ensuring standards of ethical business and clinical practice are maintained.