Director of Member Services

  • ORGANIZATION
    Michigan Beer & Wine Wholesalers Association Services Inc.
  • LOCATION
    Lansing, MI
  • SALARY
    $72,000 - $92,000
summary
The Director Member Services manages the MBWWA Employee Benefit Trust plan, directs day-to-day operations, supervises services staff, and engages in strategic planning, budgeting, forecasting, and vendor negotiations for the various service programs offered to the Association's membership.  This position is responsible for marketing an endorsed 401K program and investment advisor services which includes attending proposals, annual performance reviews, and acting as a liaison between employers and advisors.


Position Responsibilities
• Serves as a consultant and agent of record for insurance lines, this position is responsible for attracting prospective members, designing and marketing new arrangements to existing members, and assisting employers with regulatory compliance.
• Administers the Group Insurance Program which is comprised of approximately 36 employers and 2,300 employees and includes oversight of enrollment, invoicing, cafeteria plan administration, open enrollment and associated responsibilities of placing Medical, Dental, Vision, Life, Disability and Voluntary Insurance products.
• Directs and monitors program plan funding, premium generation, negotiations and renewals, and organizes Trustee board meetings assisted by a national consultant.
• Supervises and supports staff with day to day administration of service programs, primarily the group insurance program. 
• Evaluates market trends in the healthcare industry, monitors legislation and regulatory guidance and stays abreast of the latest in benefit funding arrangements and technology.
• Manages all aspects of $22M Employee Benefit Trust (EBT), including budgeting, financial analysis, rate development, planning, compliance, vendor contracting & negotiations with the assistance of a consultant that provides claims analysis & actuarial services.
• Markets an endorsed 401K provider and investment advisor to Association members, attends proposal meetings, annual reviews and serves as a liaison between employers and investment providers.
• Oversees the security of personal information and monitors ERISA, HIPAA, COBRA, PPACA compliance as mandated by the IRS, HHS, CMS and the DOL.
• Attends annual seminars conferences and belongs to professional organizations in order to stay current with industry changes.

Qualifications
• The job requires knowledge equivalent to that which normally would be acquired through the completion of a four-year college degree program such as a Bachelor’s Degree in a business related discipline.
• A minimum of five to seven years of progressively more responsible or expansive experience, in operations and / or benefits including at the team leader or supervisory level.
• Individual Insurance Producer License (Ml & OH), required by State of Michigan or ability to receive within 6 months of hiring date.  This includes completion of an approved 20-hour course and corresponding examination as well as the bi-annual continuing education coursework to retain insurance license. 
• Completion of Series 65 Independent Advisor Representative exam or willingness to obtain within one year of hire date.
• Any employee benefit, or health insurance related designation preferred.


Knowledge/Skills/Abilities Required
• Experience in the "benefits" industry, particularly group health insurance required. 
• Basic accounting skills & an understanding of financial reports. 
• Excellent organizational & time management skills.
• Ability to develop personal business and marketing plans. 
• Excellent computer skills with a focus on Microsoft Excel (proficient with somewhat complex formulas, functions & pivot tables) and a reasonable proficiency with Word and Power Point to prepare presentations and proposals are preferred. 
• A working knowledge of retirement plans would be helpful.
• A background in business, accounting and healthcare administration is preferred. 
• Solid presentation skills with the ability to speak in front of large and small groups.


Hiring Solutions LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hiring Solutions LLC complies with applicable state and local laws governing nondiscrimination in employment.