The President & Chief Executive Officer (CEO) is responsible for fulfillment of the organization’s mission. Inherent in this role is determining strategy, and leading organizational operations, marketing, capital allocation and fiscal, organizational culture and human resources decisions, and compliance with contractual and regulatory requirements.
A letter from the Board Chair:
The Information Center (TIC) was started almost 50 years ago by a small group of motivated citizens, who wanted to make it easier for families in the Downriver Detroit area to find resources. The values of those early volunteers remain with us. Growing into an agency that respects its roots with the first AIRS accredited information and referral service in Michigan that still takes thousands and thousands of calls a year. We link people to help for housing, health insurance, utility assistance, resources for job seekers and more in a holistic way. TIC referral staff doesn’t simply give callers a name and a number, they assess callers for other related needs and offer follow up. Over the years, we have expanded into being one of only 6 Michigan nonprofit organizations that are not Area Agencies on Aging agencies to offer Medicaid waiver services to those who wish to remain in their own homes instead of a skilled nursing facility.
Housed in our own building, our staff works together to collectively assist area residents and thrives when together. Services are offered in home, on the phone, via the internet and with one of the best resource guides around. We distribute many hard copies and front-line staff of countless organizations value their well-used copies. That information is also available for download or search on our website. TIC has evolved from being a “best kept secret” to an organization that’s more and more “top of mind” but we strive to get the word out every day about how we can help.
The board of TIC is a nice mix of longer-term members and those with newer tenures. We have a representation from various constituencies (such as a community health center, Head Start agency) and skill sets (including marketing, legal, social work, community outreach, accounting, government relations) and a board that works well together. Financially sound, TIC is able to focus on growth and digging deeper roots in the areas we serve. Our next CEO will be vital to those efforts.
• Identifies areas of need in the community and recommends strategies, programs, and services to meet community needs in accordance with the mission of The Information Center.
• Maintains and protects the core purposes of connecting citizens to services that can help them, a cross-service systems personalized approach to service.
• Assures appropriately qualified and trained personnel.
• Directs and supervises leadership team as well as their management of program direct service staff performance and achievement of agency objectives.
• Responsible for hiring, firing, supervision, training, performance reviews, and salaries of agency staff.
• Maintains accreditations from Alliance of Information Systems (AIRS) and National Committee for Quality Assurance (NCQA).
• Responsible to the Board of Directors for the direction, operation, and fiscal management of the agency.
• Submits a proposed annual budget for approval by the Board of Directors.
• Implements policies and resolutions approved by the Board of Directors.
• Attend scheduled meetings of The Board of Directors, including special meetings and committee meetings, as well as other agency functions and events as appropriate.
• Regularly communicates with the Board of Directors as appropriate to advise them of significant occurrences and developments related to the agency.
• Ensures strong financial performance by optimizing program revenues and managing expenses and establishing new sources of revenue while preserving the quality of programs and services.
• Works closely with the Chief Financial Officer (CFO) to ensure effective fiscal management policies and procedures are followed, and to develop the agency’s annual budget.
• Serves as a knowledgeable representative of the agency to key constituencies including governmental departments and other funders, donors, peer agencies, and other key stakeholders in relevant community, professional and policy networks.
• Promotes the agency in the community by coordinating public relations and fundraising activities working closely with the Director of Public Relations.
• Pursues and secures new sources of revenue to support expanded programs and services.
• Oversight, monitoring and assure compliance with all the agency’s regional, state, federal and private contracts.
• Defines and implements actions necessary to strengthen and enhance the performance of the agency for its programs, services, and operations, in conjunction with internal and third-party review findings.
• Works with appropriate Board committees to develop, review and approve policies for the agency that comply with federal, state, and local laws and regulations.
• Works with management staff to ensure operational compliance with all local, state and federal laws and mandates.
• Assures essential agency records are maintained and client private health information is protected in accordance with HIPPA regulations.
• Monitors key program, services, and other performance metrics (e.g., calls, enrollments, care slots utilized, quality measures, outreach activities, costs per unit of service, net income margin, etc.) regularly to assess, evaluate and manage performance.