State Training Coordinator

  • ORGANIZATION
    Michigan 2-1-1
  • LOCATION
    Lansing, MI
  • SALARY
    $50,000 - $62,000
summary
The State Training Coordinator is responsible for supporting the development and execution of the Michigan (MI) 2-1-1 Training Curriculum in order to achieve consistent resource database maintenance and service delivery practices across the system. The State Training Coordinator also assists MI 2-1-1 community partners who use the resource database to search for information.


Position Responsibilities
• Provides individual and group training to MI 2-1-1 resource database staff, including call staff, other MI 2-1-1 customers and when other needs for training assistance are identified. 
• Offers input and direction to call center staff for training and quality assessment processes related to database management best practices and contact center protocols.
• Collaborates with other training sources and field experts to broaden training support base and offer opportunities for employee skill development and professional growth. 
• Identifies areas of special need and creates trainings to increase proficiency levels, i.e. taxonomy indexing, data gathering techniques, understanding community service delivery systems and effective administrative tools. 
• Prepares staff to obtain the Certified Resource Specialist (CRS) and Certified Information and Referral Specialist (CIRS) credentials through provision of exam preparation materials and individualized study plans.
• Works closely with State Quality Assurance Coordinator to ensure that quality assurance objectives are upheld in training curriculum.
• Provides ongoing opportunities for staff to increase knowledge and demonstrate competencies.
• Assists with the onboarding and instruction of new hires.
• Maintains a standardized training curriculum that upholds Alliance of Information and Referral Systems (AIRS) standards and MI 2-1-1's established resource maintenance and referral procedures.
• Other duties as assigned by the Executive Director. 

Qualifications
• This position requires knowledge normally acquired through a Bachelor's degree in human services, adult learning, psychology or a related field. 
• Three (3) to five (5) years of related job experience in human services training, database information systems or an equivalent combination of education and experience. 


Knowledge/Skills/Abilities Required
• Familiarity and knowledge of service delivery systems and government agency and non-profit organizational structures.
• Excellent project, time management, and organizational skills.
• Strong written and verbal communication skills.
• Ability to effectively self-direct as well as cooperate within the staff collective and other related groups. 
• Strong interpersonal skills and the ability to communicate and manage effectively at multiple levels within the organization. 
• Ability to organize integrated systems and processes; ability to analyze and solve complex problems. 


Hiring Solutions LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hiring Solutions LLC complies with applicable state and local laws governing nondiscrimination in employment.