Statewide Resource Database Director

  • ORGANIZATION
    Michigan 2-1-1
  • LOCATION
    Lansing, MI
  • SALARY
    $60,000 - $72,000
summary
The Statewide Resource Database Director is responsible for the overall management of the Michigan 2-1-1 network’s comprehensive database of community resources. The database is used by Michigan 2-1-1 call center staff and volunteers to provide referrals to the general public and service provider organizations in need of health and human services. 


Position Responsibilities
• Oversees and facilitates the work of the local resource hub collaborative partners in order to implement and maintain database common practices such as parity, formal update processes, indexing management, and new resource development.
• Provides technical support, input and direction to call center staff for training and quality assessment processes related to database management best practices, and contact center protocols.
• Serves as primary contact with database software vendor for support of the system network, contract monitoring, managing resolution of database problems, and coordinating implementation of software updates and new version releases.
• Develops and maintains relationships with partners statewide to promote awareness and use of statewide resources to support state and local initiatives, and to grow the database in keeping with established protocols.
• Achieves consolidation and standardization of non-duplicative resource database to support Michigan’s statewide 2-1-1 information and referral system. 
• Identifies areas of expertise among the collaborative partners to build and leverage local skill sets when assigning resource database maintenance tasks.
• Conducts regular database audits (internal and external) using standardized quality assessment tools to monitor system performance against established metrics.
• Creates and upholds Standard Operating Procedures to ensure accuracy, consistency and relevance of information in the 2-1-1 database while adhering to Alliance of Information and Referral Systems (AIRS) standards.
• Coordinates requests for access to statewide resources as relates to disaster planning, data requests and specialized directories.
• Encourages and participates in state and national partnerships to support regional and national standardization and database management best practices.
• Other duties as directed by the Executive Director.
Qualifications
• The position requires knowledge normally acquired through a Bachelor’s degree in information technology, information systems, human services, or a related field.
• A CRS (Certified Resource Specialist) certification from an accrediting organization such as AIRS is required and a CIRS (Certified Information and Referral Specialist) certification is preferred.
• Five (5) to seven (7) years of experience managing an information and referral resource database.  

Knowledge/Skills/Abilities Required
• Knowledge and experience working with community-based collaborative initiatives involving multiple partners and constituencies.
• Familiarity and knowledge of service delivery systems and government agency and non-profit organizational structures.
• Detail-oriented with excellent verbal and written communication skills, as well as strong project management skills. 
• Must be proficient with Microsoft Office. 
• Strong written and verbal communication skills. 
• Ability to organize integrated systems and processes; ability to analyze and solve complex problems.


Hiring Solutions LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hiring Solutions LLC complies with applicable state and local laws governing nondiscrimination in employment.