Interline Director

ORGANIZATION
Indian Trails
LOCATION
Owosso, MI
SALARY
$80,000 - $85,000

summary

Indian Trails is seeking a proactive and relationship-driven Interline Director to lead our interline operations and represent our company in key industry partnerships. This high-impact role is ideal for someone with strong leadership skills, a passion for transportation, and the ability to build and maintain relationships with agency partners, public agencies, and national industry leaders.

To view a letter written by Indian Trails' Vice President-Business, Brenda Cheney, CLICK HERE.

Position Responsibilities

• Build and maintain strong relationships with agency partners and interline bus carriers

• Represent Indian Trails in industry meetings, professional associations (including the National Bus Traffic Association), and public agency forums

• Attend industry conferences and networking events to promote Indian Trails and stay informed on sector trends

• Supervise the Interline Department, supporting staff in daily operations and long-term goals

• Travel regularly to agency locations and interline partner sites

• Identify and onboard new agency partners as needed

• Oversee training and development of agency personnel on ticketing, reporting, and customer service standards

• Manage ticketing technology installations and upgrades

• Collaborate with internal operations teams and intercity bus partners to align schedules with service objectives

• Ensure accurate agency financial reporting and policy compliance

• Analyze and report key operational data such as passenger volumes and fare revenue

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Qualifications

• Proven experience in a professional setting involving coordination, customer service, or administrative support

• Prior experience in staff supervision and departmental leadership

Knowledge/Skills/Abilities Required

• Exceptional interpersonal and communication skills, with the ability to build strong relationships across diverse partners and teams

• Ability to represent the organization in meetings, conferences, and public forums in a leadership role

• Strong organizational and time management skills; ability to balance multiple responsibilities and prioritize effectively

• Willingness and ability to travel regularly for agency visits, partner meetings, and industry events

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• Solid computer skills and the ability to learn new systems quickly

• Basic understanding of accounting and financial reporting preferred

• A proactive, solutions-oriented mindset with attention to detail and follow-through

Hiring Solutions LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hiring Solutions LLC complies with applicable state and local laws governing nondiscrimination in employment.